Communications and Reputation

Strategic communications that win the day.

We develop strategy for clients using a deliberative or adversarial model, allowing them to control the narrative and win public opinion battles. Whether to gain market share or establish a positive reputation we ensure clients are well prepared and well advised. How you tell your story and where you tell it is often the difference in successfully changing opinion, defending your interests, obtaining approval and mobilizing stakeholders.

Our specialties

Learn more about our services.

Strategic communications

Offering public opinion often requires articulating and advancing a narrative in adversarial environments. Our experts are experienced in supporting organizations to address issues, answer criticism and manage opposition. We help our clients tell their story with impact, in the right place, at the right time.

Litigation communications

Traversing the intersection of law and public perception to minimize exposure and protect reputation in times of legal disputes requires specialized technical communications. We assist clients with communications when issues are before the court, managing key stakeholders, deterring negative media, and rebuilding reputation following an adverse judgment or incident.

Transaction communications

Building trust and credibility with the investor community and critical stakeholders. We provide financial and capital market participants with strategic communications advice, counsel, and execution focusing on private equity, venture capital, hedge funds, and pension funds.

Employee engagement

Enhancing reputation or managing an issue is more effective if internal audiences are aware, engaged, and support organizational goals. We develop internal communications plans and strategies that resonate with employees, focusing on their perspectives and how they can contribute to organizational success.

Reputation management

We serve clients around the world that are dealing with existential threats or pursuing large-scale opportunities that are contingent on the perception of the community they seek to engage, or from whom they require support. We have a playbook and toolbox that have been successfully deployed to restore, protect, and enhance the reputation of industries, corporations, and individuals.

Executive visibility

We develop and execute comprehensive plans to support senior leaders to engage in media, speaking opportunities, and facility tours to effectively communicate on behalf of their organization.

Issues & crisis management

Our crisis response strategy is based on experience and supports integration with business and legal representatives. We follow a war-room approach, real or virtual, that includes clear protocols, procedures, and is focused on disciplined briefings conducted by trained spokespeople, ensuring that employees are informed, and the right people are making decisions in critical environments.

Corporate social responsibility

We advise and support organizations to meet the constantly increasing expectations on commitments and that go beyond return to shareholders. Our experts excel in anticipating and often shaping the expectations of critical stakeholders through research, analysis, and engagement.

Risk management

We can assess the political and stakeholder environment through our rigorous political risk methodology. This provides clients with robust data and analysis to help make critical decisions that can impact business strategies. We are focused on reducing client risk profiles by identifying, analyzing, prioritizing, and incorporating preventative measures as part of the comprehensive planning process.

Media relations

Our team of communication professionals work closely everyday with media across industry beats, markets, and traditional and emerging platforms. We deliver media plans that are focused on impact – influencing target audiences, crafting narratives and messages to bring together issues, opportunities, audiences, and channels.